18% faster on average
Calls resolve in-language on first contact instead of routing into a scarce bilingual queue.
Translation for 1:1 calls
Every customer. Any language. In real time.
Sub-1.5-second bidirectional voice translation for 1:1 calls and live video in 100+ languages. Drop it into your CCaaS stack or onto agent desktops, and serve every market with the team you already have.
Two deployment paths · Sub-1.5s bidirectional · SSO, PII handling, GDPR/CCPA
Why Lingopal Calls
Serve every language with the team you already have.
Every call escalated, transferred or abandoned over a language gap costs you twice — once in handle time, once in satisfaction. Hiring or subcontracting for coverage cuts straight into margin.
480 hires avoided
Across Lingopal Calls customers to date, language coverage was handled by AI that would otherwise have required an extra 480 FTEs or subcontractors.
CSAT up to six points higher
When customers hear a natural voice in their own language, it resonates.
How it works
Two ways to deploy.
Lingopal sits as a language layer, not a replacement platform. Whichever path you take, your telephony, routing and reporting stay exactly where they are.
01 · CCAAS INTEGRATION
Connect your platform
Genesys, Talkdesk, Amazon Connect, Five9, NICE CXone, RingCentral or any other platform via API, webhooks and SDKs. Lingopal sits between your telephony core and your enterprise systems — no disruption to existing IVR, ACD, routing or queue logic.
02 · STANDALONE DESKTOP
Or skip integration entirely
Deploy the on-machine app straight to agent workstations. No platform integration, no engineering ticket, no change to your telephony. Agents launch Lingopal alongside their existing softphone and take calls in any language the same day.
Also included
Real-time transcription with speaker IDPost-call AI summaries and sentimentAgent and team KPI dashboardsCRM write-backCustom industry dictionariesSSO and encryption
Voice and video only. Chat, email and social localization are delivered by Lingopal's text-to-text translation products, which deploy alongside Calls.
Proven results
Support teams see it in the numbers.
Case study · Housewares manufacturer
Housewares manufacturer
A customer experience team extended coverage to Spanish, Portuguese and French without hiring a single additional agent, running Lingopal Calls alongside the softphone its existing English-speaking team already used.
Lingopal Calls completely changed our support model. We now serve Spanish, Portuguese, and French customers with our existing English-speaking team — CSAT is up 34%.
VP of Customer Experience
Housewares manufacturer
Schedule your demo
Ready to take calls in every language?
Create a complimentary test account and pilot Lingopal Calls with your own agents. No setup, implementation or support fees.
No credit card required · Works with your existing stack · Managed & self-serve options